Terms & Conditions

Images
While every effort is made to obtain an accurate image of all articles supplied, a manufacturer’s image is not always available in such a case an image of a similar article maybe used as guidance only.
If you are unsure as to the accuracy of any image please ring or e-mail so that we can advise you.

Prices
In Such a competitive and flexible marketplace a price may not be held on at any out of stock item. This is especially true on highly volatile market such as cable.

Damage
While every effort is made to pack goods in a safe and secure manner, fragile items such as fluorescent tubes and Fluorescent diffusers can occasionally suffer damage from couriers… With this in mind please sign for all packages as 'unchecked' so we have some recourse with DHL parcel carriers. Failure to do so may result in us not been able to send you a free replacement.

Postage & Packing
Our postage and packing is £3.95, this provides a 1st class recorded delivery or courier service. Other delivery options are available - contact us for further details.



Exchanges, Refunds and Warranties
All new equipment comes with a manufacturer’s warranty for 12 months. This it does not cover tubes and lamps. All reconditioned electrical equipment comes with a standard three-month warranty. Any goods found to be faulty through designer or manufacture will be exchanged on the return of the faulty item complete with proof of purchase. Cash refunds will only be given if an item has been miss-represented or the incorrect item has been sent. Collection of the goods will be at our cost. However if an incorrect item is ordered refunds will be by means of a credit note, less handling charge on the return of the said item.

Despatch
Goods will be sent out only when payment is received in full . All goods are sent next day delivery (this is not always possible with orders outside the Mainland, this may be 2-3 days depending on locality) this is providing goods are ordered before our cut off of 12.00am. We endeavour to send all consignments out the day the order is received however, no orders will be dispatched on Saturday or Sunday, bank holidays.

Delivery Information

1) Free Delivery within 10 Mile radius of R.S.Electrical Supplies (Cradley Heath, B64 7BT)
2) Premium Delivery Area – £3.95 or Free delivery on orders over £50.00 delivery within 24 hours.
3) 48 Hour Zone – £3.95 or Free delivery on orders over £50.00 delivery within 48 hours.
4) Other Zones – £3.95  or Free delivery on orders over £50.00 delivery within 3-4 days.

Note: We cannot deliver to the Channel Islands, Republic of Ireland of BFPO.


R.S.Electrical Supplies and associated companies reserved the right to refuse any order and or change specifications without prior notice.