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Terms & Conditions

delivery times

Postage & Packaging

All deliveries despatched by RS Electrical Supplies are made using Royal Mail 'Signed For', Parcel Force or DPD Courier services depending on the size of parcel. Our deliver charge is £5.50 Inc VAT for deliveries under £60.00 to a mainland UK postcode and FREE for all orders over £60.00, postcodes below exclude this rule. Special delivery services, Pre 10am, Pre 12am and Saturday deliveries are available at an extra cost but please first check availability of an item before choosing a faster delivery service. Orders with a special delivery service need to be placed by 12.30pm for next day delivery. RS Electrical Supplies respects and abide by the ‘distance selling rules’ though please note that any upgrade to a delivery service is non-refundable. Please note that 'Next Day Delivery' is next working day, Eg orders placed before 12.30pm on a Friday (stock permitting) would be received on Monday. If stock is unavailable RS Electrical Supplies will notify you ASAP of a realistic delivery time. Deliveries are not available on Sundays or Bank Holidays. The postage charge is £12.00 Inc VAT for the following postcodes and deliveries can take longer for these areas.

Scottish Highlands including FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42

Northern Ireland

Channel Isles

All goods are sent out as soon as possible, subject to stock availability when payment is received in full. Our aim is to despatch all deliveries within 2 working days from receipt of an order, this can be delayed if items need to be ordered from the manufacturer. You will be notified of any delays with your order if despatch would be longer than 2 working days. Upon receiving your delivery please check you have all your items you were expecting and that all products are in good condition. We will need to be informed by writing of any missing items from your delivery within 2 working days of you receiving your parcel and 5 working days for any item you have received that you are unhappy with the condition. The best way to is by emailing us at info@rselectricalsupplies.co.uk quoting your order number as a reference.

We are unable to despatch any orders on Saturdays, Sundays or Bank Holidays.

Please do not schedule any workman or start any installation work before receiving and fully checking all of your items for defects or missing items.

 

Returns

Up to 30 days:

- Any goods returned need to be in original/perfect condition for restock/resale.

- The items will need to be boxed up securely, including any additional parts/instructions and sent back to us (at your cost). We recommend a signed service as goods are your responsibility until received here.  Please Note: We cannot accept ‘proof of postage’ or ‘tracked service’ confirmation as proof of receipt due to these services only showing the item has posted.

- It is important to complete a returns form and include this with your return, which will speed up the refund process.

- Items returned within 1-7 days of you receiving the delivery will receive a full refund including the original postage fee.  However, this excludes premium services (Next Day/Saturday).

- If items are returned within 8-30 days you will receive a refund for the goods only.

- If returns are opened and rejected due to poor condition, you will need to arrange and pay for collection of the items.

Over 30 days:

- Any goods returned need to be in original/perfect condition for restock/resale.

- If the return is accepted, we will provide an authorisation code.

- As the return is over 30 days there will be a 20% restocking and handling charge applied.

- The items will need to be boxed up securely, including any additional parts/instructions and sent back to us (at your cost). We recommend a signed service as goods are your responsibility until received here.  Please Note: We cannot accept ‘proof of postage’ or ‘tracked service’ confirmation as proof of receipt due to these services only showing the item has posted.

- It is important to complete a returns form and include this with your return, which will speed up the refund process.  Please remember to quote the authorisation code given.

- If returns are opened and rejected due to poor condition, you will need to arrange and pay for collection of the items.

P&P Refunds:

- If a premium service is selected (Next Day/Saturday) then the P&P is non-refundable as these are optional services and you have chosen to upgrade from standard delivery.

- If the total for the goods returned takes order total below £50 you will be charged £5.50 to cover the original P&P cost.

 Click here to download our returns form.

 

Faulty Items

Please notify us of any faulty goods by email. We aim to put this problem right as quick as possible, in most cases we can offer a replace depending on manufacturer warranty policies. Please note that Redring Galaxy and Triton send engineers to site to repair failed items and require the shower/water heater to be left installed to carry out any repairs. Any replacements for these items require authorisation from the manufacturer.

 

Warranties

RS Electrical only stock and supply items from the most reputable sources and the authenticity of every brand/manufacturer are guaranteed. Every item has a minimum of a 1 year warranty with a lot of manufacturers offering longer or extended warranties. Please be aware that it is your responsibility to fill in any extended warranty forms and any warranty claims outside of the standard 1 year should be dealt direct with the manufacturer.

 

Price Match Promise

We reserve the right not to honour price matches if another company is offering the items on a clearence sale or if the item is below our cost price.

 

Images

Images on the site are used for illustration purposes only. Most of the imagines on the site are provided by the manufacturer of the products but can become out of date with product updates.  Please call or email us to confirm any details of a specific product you are interested in.

 

RS Electrical Supplies and any associated companies reserved the right to refuse any order and or change specifications without prior notice.

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RS Electrical Supplies

Unit 2 City Estate, Corngreaves Road, Cradley Heath, West Midlands, B64 7EP 01384 379921