Returns information
We hope you never need to return anything to us, but if you do, we aim to make the process as simple as possible. Before submitting a return request, please check our returns policy for the full details.
Please make sure your order is eligible for return and that you have read the returns policy before submitting your request.
Use the email address from your order
Select a reason for each return item
Return postage is at the customer’s cost
Follow the steps below to request a return through your order history.
You do not need to create an account. Simply enter the email address used for your order.
A six-digit verification code will be sent to your email address.
Click the order that contains the item or items you would like to return.
Select a return reason for each item you would like to send back.
Click request return and our team will review your request.
Once submitted, our team will review your request and get back to you by email.
Please note that return postage is at the cost of the customer unless confirmed otherwise by our team.
If you have not heard back from us within 2-3 working days, please contact our customer service team.
Answers to common returns questions.
No. You can access your order using the email address used at checkout and the verification code sent to your inbox.
Return postage is at the cost of the customer unless RS Electrical Supplies confirms otherwise.
We will review your request and respond by email. If you have not heard from us within 2-3 working days, please get in touch.
